BusinessWire India
Hyderabad (Telangana) [India], May 15: , a leading financial technology company, today announced the successful completion of a landmark core lending transformation for ., India's largest non-bank lender and part of Bajaj Finserv Ltd.
The initiative transitioned from a monolithic loan management system to Factory, a modern, scalable, and agile digital lending platform. This transformation has streamlined Bajaj Finance's retail, commercial, and business loan operations, enabling it to manage over 50 million loans seamlessly while delivering enhanced agility, operational resilience, and customer-centric experiences across the lending lifecycle. The transition to a new-age, cloud-based platform is the largest of its kind implemented in the financial services sector in India.
"Bajaj Finance is driven by a vision of continuous innovation, operational excellence, and of delivering customer delight using technology," said Rajeev Jain, Vice Chairman, Bajaj Finance. "Our partnership with Pennant is enabling us to bring this vision to life through simplified customer experiences, accelerated growth and enhanced value for our stakeholders."
From Complexity to Simplicity: Unifying Lending on a Single Platform
Previously, Bajaj Finance operated a long-serving loan management system that had effectively supported its growth for years. However, as the lending landscape evolved -- with increasing regulatory complexity, rising operational costs, and changing customer expectations -- the institution recognised the need for a more agile, scalable, and digital-first platform. This prompted a strategic transformation to future-proof its lending operations and deliver enhanced value across the board.
The transition to pennApps Lending Factory marked a significant leap forward, modernising lending operations across various loan products, including consumer finance, retail, housing, gold, microfinance, professional, commercial, loans against property, and corporate portfolios. Today, Pennant's robust loan management system powers Bajaj Finance's entire lending ecosystem with agility, resilience, and scale.
"What started as a focused engagement to modernise specific lending capabilities quickly evolved into an enterprise-wide transformation and a strategic partnership," added Mudit Mehrish, Chief Information Officer, Bajaj Finance. "Today, our lending operations run seamlessly on pennApps Lending Factory, enabling us to innovate faster, scale effortlessly, and deliver superior customer experiences."
Tangible Business Impact Across Lending Operations
The transformation has delivered measurable improvements:
- Scale & Flexibility: Managing 27+ loan product variants across 50 million+ loan accounts on a single, composable, resilient platform.
- Operational scale with cost efficiency: Significant reduction in loan servicing costs by transitioning to a unified platform.
Strategic Partnership Built for the Future
"We are proud to partner with Bajaj Finance on this transformative journey," said Pradeep Varma, Founding Director & MD, Pennant Technologies. "In a rapidly evolving lending landscape, our mission is to equip financial institutions with platforms that power today's operations and enable tomorrow's growth. This transformation is a testament to the strength of pennApps Lending Factory in driving business value."
The project involved successfully migrating Bajaj Finance's entire lending portfolio -- spanning secured and unsecured products -- making it one of the most significant data migration initiatives in the global lending industry.
With this milestone, Pennant has reinforced its position as a trusted transformation partner for banks and financial institutions, helping them reimagine customer experiences, accelerate time to market, and thrive in a digital-first world.
pennApps Lending Factory has garnered recognition from prominent analysts and industry organisations, including Gartner, Everest Group, Chartis Research, and NASSCOM, for its innovation, scalability, and composability.
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