In a major leap towards digital convenience for passengers, Indian Railways has launched a powerful new mobile application named SwaRail, which combines all key railway-related services under a single platform. From booking tickets to tracking live train status and filing complaints, this all-in-one app is designed to streamline the travel experience like never before. Available now on both Android and iOS platforms, SwaRail aims to simplify and unify the digital railway journey for millions across the country.
Developed by the Centre for Railway Information Systems (CRIS) — the IT arm of Indian Railways — SwaRail is a "super app" that integrates a wide range of digital services previously scattered across multiple platforms. Whether it’s booking reserved tickets, purchasing unreserved or platform tickets, ordering meals on the go, or submitting complaints regarding train services, users can now access all these features through one user-friendly interface.
The app’s beta version is currently live on both Android and iOS devices. Passengers can log in using their existing IRCTC credentials, making it easy to transition to this new ecosystem without creating a new account.
SwaRail consolidates several essential services into one platform. Here's a breakdown of what users can do with the app:
| Service | Functionality |
|---|---|
| Ticket Booking | Book reserved train tickets seamlessly through the app |
| General & Platform Tickets | Buy unreserved or platform tickets without standing in queues |
| Live Train Tracking | Check real-time location and delays for any train |
| Food Ordering | Order meals during train journeys with ease |
| RailMadad Complaints | Lodge complaints about cleanliness, seat issues, or train delays directly through the app |
Until now, passengers had to use separate apps for each of these tasks—IRCTC Rail Connect for ticket booking, UTS for general tickets, NTES for live status updates, and RailMadad for complaints. With SwaRail, these disparate services are brought together under one roof, offering unmatched convenience and saving users from app-switching hassles.
One of the frequently asked questions is whether the launch of SwaRail spells the end for the existing IRCTC app. The answer is no—the IRCTC app will continue to function as usual. However, during peak travel seasons like festivals or wedding months when demand surges and the IRCTC app faces slowdowns, SwaRail will act as an effective backup, reducing load and ensuring smoother operations. This gives users a reliable alternative when they need it most.
Looking ahead, Indian Railways may gradually phase out older apps like UTS, NTES, and RailMadad, as their functionalities are being merged into SwaRail. This consolidation is expected to improve operational efficiency and enhance user satisfaction by offering a single go-to solution for all railway-related digital needs.
SwaRail isn’t just a combination of old apps—it’s also enhanced with modern features that offer a smarter, faster, and more secure experience:
Biometric Login: Access the app using Face ID or fingerprint authentication
Wallet Integration: Quick and easy payments and refunds through digital wallets
Smart User Interface: Clean, responsive, and intuitive design for effortless navigation
Location-Based Services: Real-time updates based on your nearest station and trains
The launch of SwaRail is a bold step towards digital transformation in Indian Railways. By integrating multiple services into a single, intuitive platform, the app promises to reduce complexity and improve the overall travel experience for millions of passengers. Whether you're a daily commuter or an occasional traveler, SwaRail brings you everything you need — right at your fingertips.
With Indian Railways setting new benchmarks in digital innovation, the future of rail travel is not just smarter — it’s also more connected and customer-friendly.
