Following Pakistan's refusal to allow entry into its airspace, pilots considered returning to Delhi's IGI Airport. However, as the flight was already near turbulent weather, they opted to head towards Srinagar instead. Pakistan denied permission for IndiGo flight 6E 214 to use its airspace. Consequently, the Indian Air Force (IAF) provided assistance until the aircraft could land safely, as reported by sources from the IAF.

The Indian Northern Area Control promptly advised the IndiGo pilots and initiated coordination with Delhi Control. The pilots were also given the frequency for Lahore Control, in case emergency permission was granted.

Due to adverse weather conditions, the IndiGo flight requested to enter Pakistani airspace to avoid turbulence and storms. However, both the Indian Air Force's Northern Control and Lahore Air Traffic Control rejected the request. While flying over Amritsar, the pilots encountered unfavorable conditions due to the weather and sought permission from Lahore ATC to pass through Pakistani airspace. This request was denied, forcing the aircraft to continue on its path, where it faced severe turbulence and hail.

The Directorate General of Civil Aviation (DGCA) stated that the crew of the IndiGo flight, which was en route from the national capital to Srinagar, had requested to enter Pakistani airspace to avoid bad weather, but this request was turned down. In a detailed statement regarding the incident, the DGCA confirmed that no passengers were injured, although the aircraft's nose radome was damaged. The DGCA is currently investigating the incident involving the aircraft encountering severe weather. According to the crew's statements, they had requested to divert left towards the international border due to poor weather, but this was not approved.