Big relief to this Tata Group company, out of investigation of…, says ‘no systems or users were…’
GH News June 21, 2025 03:06 AM
Tata Consultancy Services (TCS) announced on Thursday that Marks & Spencer is investigating a cyber breach incident that occurred earlier this year. TCS also clarified that it is not involved in the investigation. At the companys annual general meeting independent director and acting chairman Keki Mistry addressed shareholder concerns and assured them that TCS systems were not compromised and the breach did not affect any of its other clients. As no TCS systems or users were compromised none of the companys other customers have been impacted he said adding that the company has followed the laid out procedure and continues to provide support for ensuring full recovery of the systems and business. It can be noted that a few reports in May suggested that TCS which has been serving M&S for over a decade is investigating whether it was the entry point for a cyberattack on a UK retailer. As per a media report the incident is deemed to be caused by a human error at a third-party vendor serving the retailer. Meanwhile Mistry who was filling in for Tata Sons chairman N Chandrasekaran who was held up due to exigencies also said that TCS sees Generative artificial intelligence performing some of the tasks done by humans autonomously but refrained from specifying its impact on the overall jobs. Gen AI is delivering multiple productivity improvements across multiple areas such as coding testing marketing and product design content generation and customer service. Recent advancements such as reasoning capabilities and agentic AI are expected to result in higher levels of automation he noted. Acknowledging heightened volatility across markets and industries due to the ongoing conflicts and economic uncertainties all over the world he said TCS is focusing on staying close to its customers and helping them navigate this extremely challenging environment. Mistry said the companys order book continues to be healthy and investments in AI are gaining excellent traction with clients as well. Replying to a query on Indias digital sovereignty Mistry said India is an extremely important geography for the company and it continues to build indigenous technologies that will directly address the needs of governments and enterprises. The company does not see any impact of the data privacy mandates which are coming up he said. It is also undertaking calibrated investments in the promising technology of quantum computing Mistry said.  (With Inputs From PTI)
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