The District Consumer Disputes Redressal Commission in Hamirpur Himachal Pradesh has held JioMart (operated by Ghodawat Consumer Pvt. Ltd.) accountable for deficiency in service mental harassment and engaging in unfair trade practices. The commission has ordered the company to pay a total compensation of Rs 72263 to the complainant. Complaint Against JioMart The complaint was filed by Babita Rani from Darkoti village. She had ordered 30 kg of rice of the brand The Star 555 JSR Lachkari/Wada Kolam through an online platform and received it on August 20 2023. However upon opening the bag she found the rice had a foul odour and after consuming it her entire family fell ill she said. Advocate Anil Kumar representing the complainant argued that the product was hazardous to health. The Commission found the rice to be mixed with non-permitted basic colour based on a food laboratory report and categorised it as unsafe food. Refund By JioMart The Commission directed the company to refund Rs 2263 the price of the rice along with nine per cent annual interest. It also directed payment of Rs 30000 for mental harassment Rs 20000 towards litigation expenses and an additional Rs 20000 to be deposited in the District Consumer Legal Aid Fund Kangra. The bench comprising Chairman Hemanshu Mishra and Member Sneh Lata also ordered the company to refrain from selling unsafe rice in future and to stop the use of non-permitted colour in food products. (With Inputs From PTI)