Holidaymakers have vowed never to return to a caravan park after encountering shocking conditions during their break. They discovered toothpaste smeared in the sink, urine left in the toilet, a sewing needle embedded in the carpet, and taps running dry at the food outlets. Nicola Jones, travelling with her partner David Shirley, their three youngsters, and extended family members, slammed the measly two-night refund offer as "unacceptable".

The Welsh group had splashed out £560 for a week's getaway at Lyons Robin Hood Holiday Park in Rhyl, checking in on Saturday, July 19. Their break was meant to run until Saturday, July 26, but they claim management told them to pack up early, forcing them to depart on Wednesday evening, reports Manchester Evening News.

Nicola described the revolting finds: "There was toothpaste in the sink, pee in the toilet and hair in the shower. I requested a cleaner to come and sort out the (cara)van.", reports North Wales Live. She continued: "I left some notes to show the cleaner what was needed. But she didn't look at the notes. She hoovered the floor and left everything else."

An exasperated Nicola marched to reception to voice her complaints: "I had to go to reception to complain but by then there were no cleaners left. I would have done it myself and requested some cleaning products as I was not going to buy them." Eventually, a "lovely" lady did come to address the cleanliness issues in the caravan.

Nonetheless, Nicola also mentioned that on the previous Monday and Tuesday, two food kiosks on the site were without running water. Nicola, a burger van proprietor from Port Talbot, has revealed her disappointing experience at a caravan park, emphasising the essential need for running water in her business operations. She detailed an incident where a family member visited Alton Towers "just not to be at the park".

Throughout their stay, Nicola noted that a "sort kind of customer service manager" eventually tackled her group's grievances. Recalling the exchange, Nicola said: "She said 'I understand you have had some problems." The circumstances worsened when Nicola's party was requested to vacate the premises.

Speaking to North Wales Live, she voiced her exasperation: "It's been horrendous. We were thrown off the site without a reason why. I was told if we left we would get a refund." After the distressing incident, Nicola and her group left Rhyl during the late evening hours, undertaking the lengthy drive back to South Wales and reaching home at 3.30am.

Considering whether they would revisit the caravan park, Nicola declared: "It was the first time we have ever been to Rhyl. We book a different caravan park every year to give the kids more experience in going places."

Her assessment of the experience was unambiguous: "I would not book a holiday at a site like that again. It was c*** from start to finish. I would go back to North Wales - towards Snowdonia (Eryri) way. We went horse riding and there was a holiday let on a farm (which they could use in future)." Nevertheless, she emphatically declared: "(But) we would go past Rhyl with our eyes closed." Despite the nightmare experience, Nicola has been offered a two-night refund, which she considers "unacceptable".

A representative for Lyons Holiday Parks addressed the incident when contacted by North Wales Live, confirming there were problems requiring immediate action: "We did have an issue with a burst main water pipe which did have to be repaired. We carried out the repair and operated in line with requirements. We did also have bottled water available for our guests.

"This guest did report issues on Sunday to reception and was offered upgraded accommodation and many alternatives which were refused. Our housekeeping team resolved all issues with the accommodation that afternoon."

The representative went on: "Although we will not comment directly on the circumstances which prompted us to ask the guest to leave, a full refund will be issued and we have been in contact with the 3rd party operator today. We do not take decisions to asks guests to leave lightly, however in this situation we feel it was warranted."

She commented that customer feedback is "very positive," adding, "We pride ourselves on providing enjoyable memorable family holidays and have done for over 100 years. Our feedback from our guests is positive - very positive. We would like to thank our guests for their patience during the water repair and the majority who were very understanding and took advantage of the bottled water on offer."