The Employees’ Provident Fund Organisation (EPFO) is gearing up for a major technology upgrade that promises to transform how millions of members access their provident fund and pension services. Under the upcoming EPFO 3.0 platform, three of India’s biggest IT giants — Tata Consultancy Services (TCS), Infosys, and Wipro — have been shortlisted to implement, operate, and maintain the system.
EPFO launched the selection process on June 16, 2025, issuing an Expression of Interest (EOI) to identify a company capable of managing its IT platform for multiple social security schemes. After evaluating submissions, EPFO found that Infosys Limited, TCS Limited, and Wipro Limited met all technical and operational requirements.
In a circular released on August 12, 2025, EPFO confirmed their shortlist but clarified that this is an administrative step and does not grant any legal or contractual rights yet. The shortlisted companies will now move to the next phase of the procurement process.
The EPFO 3.0 platform aims to provide a modern, advanced IT infrastructure, delivering faster, easier, and more secure services to members, pensioners, and employers. The upgrade will introduce several notable features:
Automated Claim Settlement:
Claims will be processed automatically without manual intervention, significantly speeding up settlement times and improving efficiency.
ATM-Based Withdrawals:
Members could soon withdraw their PF funds from ATMs, similar to how bank withdrawals work, following claim settlement.
Fully Digital Account Updates:
Members will be able to update their account details online, with the process completed digitally without lengthy paperwork.
OTP-Based Authentication:
Changes to account details will be verified via OTP, eliminating time-consuming form submissions.
EPFO 3.0 will also include a Centralised Pension Payment System. This will allow EPS 1995 pensioners to receive their pension from any bank across the country, removing existing banking restrictions.
Additionally, EPFO plans to strengthen its grievance redressal mechanism, ensuring that member complaints are resolved more quickly and efficiently.
With over 277 million EPFO members and a growing demand for faster, more transparent services, the new platform is expected to mark a significant shift in India’s social security infrastructure. Digital automation, real-time processing, and nationwide access to funds are likely to greatly enhance member convenience.
Industry experts believe that integrating modern IT solutions with EPFO’s operations will not only reduce processing delays but also cut down on fraudulent claims and errors. This will improve trust and operational transparency, benefiting both contributors and pensioners.
While EPFO has not provided a fixed launch date for EPFO 3.0, the shortlisting of India’s top three IT service providers marks a key milestone in the project’s progress. Once the implementation partner is selected, development and rollout are expected to begin in phases.
For members, the message is clear: EPFO 3.0 promises quicker claims, easier withdrawals, and digital-first services — a leap forward in making India’s largest social security body more accessible and efficient.
