The e-commerce market in the country is constantly growing. Many big companies, including Amazon and Flipkart, are increasing their business in the country. According to reports, the size of e-commerce was $125 billion in the year 2024, while it is expected to reach $385.2 billion in the year 2032. As the number of buyers is increasing, the cases of fraud with customers are also increasing. Therefore, customers should know where to file a complaint against a fraudulent seller or case.

Strength is given by the Consumer Protection Act

Through the Consumer Protection Act 2019, customers can fight for their rights. In many cases, it has been seen that a person ordered an iPhone from an online website. When he took the delivery, many stones were found inside instead of the phone. In such a situation, this law gives you the full right to file a complaint about this fraud.

What is required for a complaint?

You should have solid proof while filing a complaint. Therefore, always keep the transaction receipt, email, product photos, and warranty card with you. With all these proofs, you can strengthen your case.

How to file a complaint online?

If a seller has cheated you regarding a product or in any other matter, then you can go to the official platform of the National Consumer Helpline / District Consumer Forum. There, by filling the complaint form, you will have to attach documents as proof with it. Along with this, you will have to give complete information about the case.

You will keep getting updates on the case.

Once the complaint is filed, the forum will review it. Also, it's real update will keep giving you updates through email or SMS. Keep one thing in mind that your complaint should be settled as soon as possible; for that, answer all the questions being asked quickly. If the forum feels that the seller has cheated you, then you will be given orders to compensate for the loss caused by it, along with the refund.

Use the cybercrime reporting portal

Apart from the forum, you can also complain on the National Cyber ​​Crime Reporting Portal (https://cybercrime.gov.in/). Apart from this, you can also go to the cyber crime cell and register an FIR.

Disclaimer: This content has been sourced and edited from NDTV India. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.