Akasa Air's online services disrupted; airline issues key advisory
ET Online September 23, 2025 10:00 PM
Synopsis

Akasa Air on Tuesday reported intermittent issues with its systems, temporarily affecting online services like booking, check-in, and manage booking. The airline advised passengers with imminent travel to arrive early at airports and assured that teams are working with service providers to resolve the problem. Assistance is available via its 24x7 Akasa Care Centre.

Akasa Air
MSME 2025
Akasa Air on Tuesday said that its systems are facing intermittent issues and some of its online services, including booking, check-in and manage booking services, may be temporarily unavailable.

The airline said that passengers with immediate travel plans are requested to reach the airport early to check-in at our counters.

"We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest. For any assistance, please contact our 24x7 Akasa Care Centre on +91 9606 112131 and our team will be happy to assist you."


Meanwhile, the airline started its Festive Sale on Monday. Under its festive discounts, the airline is offering up to 25% off on the basic fare for bookings on international routes.

In addition to the discounted fares, the airline is offering its ancillary services at special prices across both domestic and international routes. The discounted services include in-flight meals, excess baggage, seat selection and priority check-in convenience for flyers.

How to avail the discount?

  • Use the promo code 'FESTIVE' on Akasa Air's website or mobile app
  • With this, the customers can enjoy up to 25% off on the basic fare for bookings on international routes
  • Sale promo code valid from September 22 to October 2, with travel starting September 25
  • Valid for 'Saver' and 'Flexi' fares
  • Applies to non-stop and through flights across Akasa Air's network
  • The sale covers both one-way and round-trip tickets, with a minimum advance purchase of three days

Akasa Air currently six international cities, namely Doha (Qatar), Jeddah, Riyadh (Kingdom of Saudi Arabia), Abu Dhabi (UAE), Kuwait City (Kuwait) and Phuket (Thailand).

Its domestic network spans across 24 destinations, namely Mumbai, Ahmedabad, Bengaluru, Chennai, Kochi, Delhi, Guwahati, Agartala, Pune, Lucknow, Goa, Hyderabad, Varanasi, Bagdogra, Bhubaneswar, Kolkata, Sri Vijaya Puram, Ayodhya, Gwalior, Srinagar, Prayagraj, Gorakhpur, Darbhanga, and Kozhikode.

Akasa Air operates a fleet of 30 737 MAX aircraft, and has placed an order of 226 Boeing 737 MAX airplanes.
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