Amazon Web Services (AWS), the brand’s cloud computing division was hit with a major outage on Monday, sending shockwaves across most of the world’s biggest apps and websites that are powered by the platform.
The design app Canva, mobile shooter Player Unknown BattleGrounds (PUBG), Snapchat, and language learning app Duolingo were among hundreds of apps hit by the outage for users across the world, attributed to an “underlying DNS issue”.
According to outage monitor Downdetector, at 6:56 AM UTC (12:26 PM IST), “users started reporting issues with AWS, in particular with the US East 1 region”, a BBC report said.
By 8:50 AM UTC (2:20 PM IST), “over 500 companies, across all of (Downdetector’s) 66 sites, are reporting issues”, the report added.
Downdetector India’s reports showed that Indian users also faced problems with applications like Canva, Snapchat, and PUBG.
Even government and banking applications in the UK and US were hit with a sharp spike in outages, such as the HMRC—the UK’s tax, payments, and customs authority—and Halifax Bank in the UK, as well as PayPal-operated Venmo in the US.
“We can confirm increased error rates and latencies for multiple AWS Services,” AWS had said on their service status page. It later said that “the underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now”.
“We can confirm global services and features that rely on US-EAST-1 have also recovered,” it added.
Fortnite, Crunchyroll, The New York Times, Roblox, Coinbase, Perplexity, and Apple TV were other apps, games, and websites found to be affected by the outage.
However, Google’s services, which run on the company’s own cloud computing platform, remained stable. Meta’s platforms—including Instagram, WhatsApp, and Facebook—were also unaffected, as was Elon Musk’s X.