New Delhi : Social media platform Thousands of users around the world were affected by this sudden outage. Many people were neither able to open the app nor access the platform through the website. Within minutes, the problem became so widespread that users on social media started sharing their complaints on alternative platforms.

Downdetector informed about major outage
Let us tell you that Downdetector, the agency that monitors outages of websites and apps, has confirmed that X is down. According to the data of Downdetector, at around 7:49 pm on January 13, 2026, there was a sudden jump in the number of complaints. Under normal circumstances, where the number of reports remains around 1, within a few minutes this figure reached more than 1,800. The sharp rise seen in the graph indicates that this was not a problem limited to one area or user, but the service was affected on a large scale.

Problems seen on both app and website
According to the data of Downdetector, mobile app users had to face the most problems during this outage. About 49 percent of the complaints were to X’s mobile app. At the same time, 40 percent of the users reported problems on the website, which clearly shows that accessing the platform even through the browser had become difficult. The remaining 11 percent of users complained about server connection errors, which points to a backend technical flaw.

What problems did users face?
During the outage, many users reported that the app was taking a long time to open or was not loading at all. In some cases, timelines appeared blank, while many people were unable to post, comment or send direct messages. Problems like login error, pages not opening and frequent refreshes were also seen on the website. This outage was not limited to India only, but users in many other countries including America also complained of problems. In America, for some time the number of reports was more than 24,000.

Silence from the company
Till the time of writing the news, no official statement had been issued by X regarding this technical glitch. Neither any information was shared regarding the reasons for the outage nor was it told how much time it would take for the problem to be completely rectified. However, usually such outages become normal on their own after some time, but recurring technical problems definitely raise questions on the stability of the platform.

Increasing dependency and technical challenges
This outage has once again shown how people’s dependence on social media platforms is increasing. As soon as In the coming time, it will be necessary for the company to further strengthen its technical infrastructure, so that such problems do not affect the trust of the users.