Communication Saathi: To curb the increasing cases of fake calls, messages and online fraud in the country, the government has launched an important facility named Chakshu under the Sanchar Sathi initiative. According to the Department of Telecommunications (DoT), through this platform, common citizens can now directly report any suspicious call, SMS or fraudulent communication. The government has informed the Parliament that on the basis of complaints received from the people, action has been taken so far on a large scale on telecom resources.
According to government data, around 39.43 lakh mobile connections have been disconnected so far following complaints from citizens. Along with this, 2.27 lakh mobile handsets have been blacklisted. Not only this, 1.31 lakh SMS templates which were being used for fraud have also been blocked. The government says that through these steps, telecom fraud has been controlled to a great extent.
In a written reply given in the Rajya Sabha, Minister of State for Communications and Rural Development Pemmasani Chandra Shekhar said that the Chakshu facility is available through a special web portal and mobile app. With its help, any person can easily register his complaint without any complicated process.
Users can report various types of suspicious activities on the Chakshu platform. This includes cases like fake customer care calls, calling by impersonating an officer or bank employee, phishing links, investment and trading scams, online jobs, fraud in the name of lottery or prize.
According to the government, since the launch of Chakshu, around 7.7 lakh complaints of suspected fraudulent communication have been registered. In 2025 alone, more than 5.19 lakh reports came out, of which KYC and payment fraud, fraud impersonating government agencies and investment scams were the highest.
The minister clarified that the Chakshu facility is for those cases where an attempt to cheat has taken place but there has been no financial loss yet. Cases where money has been lost are reported to the Indian Cyber Crime Coordination Center (I4C), which operates under the Ministry of Home Affairs.
DoT thoroughly analyzes the information received through Chakshu and takes action against the culprits after verification. Data on all these actions is also made available on the Sanchar Saathi dashboard.
DoT has also developed Digital Intelligence Platform (DIP) to prevent cyber and financial frauds. This is a secure system, with which more than 1,200 organizations have been connected so far. According to the government, fraud worth more than Rs 1,000 crore has been stopped with the help of this platform, while WhatsApp has closed about 28 lakh accounts linked to the shared numbers.
