Indian Railways: If you travel by train, this news is relevant to you. If a porter demands more than the fixed rate, you can file a complaint against them. Here is the complete process.

Indian Railways: Traveling with children and the elderly makes managing luggage alongside them quite a task. Many people seek the help of porters at railway stations to transport their luggage to the train without hassle. However, porters sometimes demand exorbitant fees that are difficult to pay. There is no need to worry anymore; if a porter asks for more than the prescribed amount, you can file a complaint. Indian Railways provides a facility to lodge complaints regarding such matters.

Check the rate list beforehand

Railway stations display boards listing the fixed charges for porters based on luggage weight. Whenever you use a porter's services, check the rates beforehand to ensure they do not overcharge you.

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This number will come in handy

If a porter demands more than the fixed rate, you can easily file a complaint via the helpline number.

You can call the railway helpline number.
Call 139 and provide the full details.
Your complaint will then be registered.

File a complaint online

You can also book a complaint online by following these steps:

First, register your complaint via the 'Rail Madad' portal or app.
Include the station name and the time of the incident in your complaint.
Additionally, make sure to enter the porter's badge number.
Key points to remember when filing a complaint

Remember the name of the railway station.
Most importantly, do not forget to note down the porter's badge number.
Keep in mind the amount the porter was demanding. If possible, record a video while interacting with the porter; it could prove useful to you.

Railways to take action against the porter

The Railways will conduct an investigation based on the information you provide. If the inquiry confirms that the porter was attempting to overcharge you, departmental action may be taken against him. In serious cases, his license could even be revoked.