2.5 crore passengers travel in Indian Railways every day. In such a situation, the Railway tries its best to provide all facilities to all its passengers. Railways are also running many special trains so that the passengers going home do not face any problems during the festival season. Many times mistakes are made in every facility provided by Indian Railways.

In such a situation, Indian Railways also gives the passengers the right to complain so that the passenger does not have to face any problems during the journey. Apart from this, the passengers have the right to knock on the door of the Consumer Court in many matters related to Railways.

We will tell you which matters related to Indian Railways you can complain about in Consumer Court. Apart from this, where to complain to Indian Railways.

You can complain in these cases.

If a passenger takes a second-class ticket but when he goes to the station, then it is known that the railway has not attached a coach. In such a situation, you can file a complaint against Indian Railways.

In today's time, catering service is available by Bharti Railway on all trains. If the passenger has any problem with the catering service like not getting food on time or getting bad food. In these situations also the passenger can complain.

If the train is not clean, and the washrooms are dirty, then also a complaint can be made in the consumer court.

If the train is late, the passenger applies for a refund within the time limit. Even after filing TDR within time, if the refund is not received, then also the passenger can complain.

If the luggage of the passenger is stolen during the journey and it is not returned, then the passenger can complain.

Complain to Railmadad

First of all, go to https://railmadad.indianrailways.gov.in/madad/final/home.jsp.

Now to register a complaint, select one of the train complaint options.

Now after entering the mobile number, select Get OTP.

Now enter the OTP received on the mobile number.

After this, enter your PNR Number and register the complaint. If you want, you can also upload photos and videos related to it.

After filing the complaint, select submit.

Let us tell you that the complaint has been filed

Note: After filing the complaint, you will get a reference number. With the help of this number, you can track the status of your complaint.