The convenience of online grocery shopping has revolutionised the way we shop for essentials. But with the rise of such services, concerns about product quality and quantity have also surfaced. Highlighting a similar issue, a user recently took to social media to express disappointment over receiving underweight vegetables from Swiggy Instamart. Sharing a lengthy post on Reddit, the user accused that the actual quantity of vegetables he received falls short of what is advertised in the app.

This underweight delivery incident came to light after the customer decided to use a weighing scale to weigh the vegetables he received. To his surprise, he found that the cauliflower he received weighed only 145 grams. But the same vegetable was listed as 400 to 600 grams on the Swiggy app. He also mentioned that he checked the weight of other veggies after this incident and found most of the vegetables underweight.
 

Sharing the pictures of the product and weight shown in the app as well as the one he measured, he wrote, “One of the veggies (cauliflower) made me check all the other ones for their weight. Most of the vegetables were underweight." He shared screenshots that revealed he received only 965 grams of potatoes against the 1 kg he had ordered and 170 grams of capsicum instead of 250 grams.

What was more shocking was the fact that when he raised the issue with Swiggy’s customer support, he received an unsatisfactory response. The customer shared screenshots of his measurements and chatted with Swiggy’s support team. He asked for a replacement or a full refund of Rs 177. In response to this, Swiggy Instamart’s customer care executives refused to refund the full amount and offered Rs 89 as compensation instead.

In his post, the customer also mentioned that the Swiggy support team, including their escalation team, were “shameless" as they were not ready to replace the items and were trying to give him a partial refund. The user added that he has reported the issue to the government’s INGRAM consumer helpline and also mailed his bank to reverse credit the amount.

In the end, the Reddit user said, “Lesson learnt: Do not go by weight stickers on products. Do check them and raise a complaint when deviation is observed."

The post was shared on Reddit three days ago, and since then, it has garnered the attention of several Reddit users, leaving social media enraged. As of now, the share has pulled dozens of comments from users who criticised Swiggy Instamart for tricking customers. A majority of users exclaimed that it was not an “innocent" error but a constant pattern of Swiggy.
 

“This isn’t about the refund—it’s about the shady, manipulative tricks Swiggy keeps pulling. Think about how many orders they deliver every single day and how often they underweight stuff compared to what’s printed on the stickers. It’s not some innocent mistake; it’s a system. They’re probably raking in crores every single day from these small errors.," wrote a Reddit user.
An individual expressed, “Looks like now I need a weighing scale."
“Not surprised. They do this for all fruits, veggies, and meat. You are paying much more than the true price," said another.

An account question, “I have a digital scale. Got underweight products. The same story gave me a 50% refund and I agreed. Then I realised, what about the others who don’t have a scale? How widespread is this practice?"
“This should be a direct consumer court case, they should be fined, and you can follow the case with cheating," suggested a user.

Taking to the comments section of the post, the official account of Swiggy responded, “Hi there, this is not the experience we aim for. Please write to us at swiggysocial@swiggy.in with the details, and the team will get back to you."

Following the online outrage, the company reached out to News18.com and issued the following statement:

“At Swiggy Instamart, merchants undergo a thorough vetting process before they are onboarded, which includes verifying certifications such as FSSAI. Once onboarded, they are mandated to ensure that all supplies are subjected to rigorous quality checks and any shipment that doesn’t meet the criteria is completely rejected," before adding, “This particular instance is an anomaly by the merchant, and we are investigating how it happened. We take customer feedback seriously, and the issue has been resolved with the customer. Customer trust is our top priority, and we remain fully committed to upholding the highest standards of transparency to ensure such instances do not occur."