Will Artificial Intelligence (AI) reduce the importance of humans in the future? Will all the work of humans be done by AI? There are many questions that often remain in discussion after the popularity of AI tools like ChatGPT and Google Gemini. Now a big thing has been said by Tata Telecommunications regarding this.
A senior executive of Tata Telecommunications says that the customer care industry will gradually shift to AI, but humans will remain important in contact centres.
Morrow Carbin, Head of Customer Interaction Suite, Tata Telecommunications, says that in the future, the role of humans in customer contact centers to answer the phone will be limited. Instead, it will become an AI-driven automatic system. The computer will automatically solve almost all the problems of the customer. But still the human need will be there. As soon as the automatic bot (robotic system) does not have the power to solve the customer's service, it will always hand it over to a human possibly.
What this statement of a senior executive of Tata Telecommunications directly means is that even in the era of AI, humans will remain problem solvers. At the same time, the role of man will be more of an observer rather than doing all the work himself.
Currently, there is a war going on in the world between different AIs. OpenAI's ChatGPT and Google's Gemini AI are the most popular AI modules at present. All of them have launched their latest versions, whose focus is on developing the agentive era. Agentic era means developing such AI systems, which are capable of taking many decisions on their own in place of humans.
The new version of Gemini launched by Google also focuses on making the information accurate. Not only this, meanwhile China is also developing many AI modules, which are based on open source technology.
