In a string of high-profile departures, Zepto, the rapidly expanding unicorn in swift commerce, has seen two significant senior-level departures in recent months, indicating internal turmoil as the business gets ready for its 2025 initial public offering. Concerns regarding leadership continuity in the face of Zepto’s aggressive development ambitions were raised by the departures of Martin Dinesh Gomez, the Chief Human Resources Officer (CHRO), and Jitendra Bagga, the Vice President of Central Operations, in December 2024.
Credits: Viestories
Zepto, known for its rapid delivery services, is in the midst of an aggressive expansion strategy, aiming to widen its footprint and outpace rivals like Swiggy Instamart, Blinkit, and Tata BigBasket. The company, which began the year with around 300 dark stores, has expanded its network to over 750 dark stores, striving to maintain a competitive edge in India’s increasingly crowded quick commerce market.
Jitendra Bagga, who joined Zepto in April 2024, was tasked with overseeing critical functions within the warehousing division, including mother hubs (MH) and line haul (LH) projects. These functions play a vital role in Zepto’s operations, ensuring a smooth and efficient supply chain—a cornerstone of its business model. With his departure, Zepto faces a gap in leadership during a period of rapid growth.
Bagga’s departure appears to be tied to personal and logistical challenges. A source close to the situation confirmed that the Mumbai-based Bagga found it difficult to relocate to Zepto’s new headquarters in Bengaluru, a city that the company is transitioning to as part of a broader shift in its operations. While the move to Bengaluru is part of Zepto’s strategic plans for greater efficiency and scalability, it is evident that the relocation process has led to some internal disruption.
Bagga’s exit marks a significant blow for Zepto, as his extensive background in supply chain management—honed over 27 years, including stints at Raymond Limited and Reliance Retail—was expected to play a crucial role in the company’s ability to scale operations effectively. It is not yet clear who will replace Bagga, but sources suggest that the company may look internally, given its cautious approach to external hiring at this time.
Credits: The Hindu Business Line
Bagga’s departure is not an isolated incident. The company has already seen several top-level exits in 2024, including that of Chief Human Resources Officer Martin Dinesh Gomez, who left Zepto after just 11 months. Other key figures such as Viral Jhaveri, the former Chief Business Officer, Ashish Shah, Senior Vice President of Finance, and Manik Oberoi, Vice President of Growth and Retention, have all exited the company in the past year.
These departures come at a time when Zepto is also planning to relocate its headquarters from Mumbai to Bengaluru, a move aimed at streamlining its operations and positioning itself for greater efficiency as it prepares for its IPO. With so much change happening within the leadership team, questions are being raised about the company’s ability to maintain stability during such a critical time in its growth.
Zepto is nevertheless committed to its long-term objectives, which include making its much awaited public market debut in 2025, despite these obstacles. Major investment banks including Goldman Sachs, Morgan Stanley, and Axis Capital are advising on the deal as the firm gets ready to generate more than $500 million through its first public offering (IPO). Zepto has been trying to raise its domestic shareholding while lowering the stake of foreign investors as it prepares for this significant event.
Investors and stakeholders may get concerned if senior executives leave, especially those with important operations and human resources positions. Yet, Zepto’s explosive growth trajectory, market expansion, state-of-the-art technology, and loyal customer base will probably continue to draw in investors.
Zepto’s rapid scaling has been a key component of its success, with the company quickly growing its dark store count and looking to solidify its market position in India’s competitive e-commerce and quick commerce space. However, the exits of key leadership members could cause some internal disruption in the short term. The company will need to act swiftly to fill the leadership voids left by Bagga, Gomez, and others to ensure smooth operations as it pushes ahead with its expansion goals.
