The top level DARPG delegation has valued the resolution of public complaints via the Bihar Right to Public complaints Act 2015, which grants grievance officials quasi-judicial authority to effectively resolve public issues.

The Project Implementation Authorities/Agencies may be called by the GROs, who may then give a reasoned order after a thorough hearing. This methodical approach to grievance resolution is a cutting-edge national best practice.

During the tour, the DARPG group paid visits to Vijay Kumar Sinha and Samrat Chaudhary, the Deputy Chief Ministers of Bihar.

The CPGRAMS site, the Special Campaign for institutionalizing swachhata and lowering pendency, the Effective Redressal of Public Grievances, and the digital empowerment of pensioners were also discussed. The best practices of the Bihar government’s Right to Public Grievances Act and Right to Services Act were also covered.

To learn more about the implementation of the Bihar Right to Public Grievances Redressal Act (Bihar RPGP Act) and the Bihar Right to Public Services Act (Bihar RTS Act), the delegation, headed by V. Srinivas, Secretary, DARPG and Union Department of Pension and Pensioners Welfare, went on a study tour to Bihar yesterday.

The implementation of the Right to Public Grievances Act, the Right to Services Act, the Grievance Appellate Officer Procedure, and Improved Records Management Practices were discussed in delegation-level official meetings with Amrit Lal Meena, Chief Secretary Bihar, and other high-ranking state officials.

The JIGYASA and SAMADHAN call centers were visited by the DARPG group. The team was given a presentation that focused on the application and effects of the Bihar Right to Public Grievances Redressal Act and the Bihar Right to Public Services Act.

In order to see the hearing procedure and grievance resolution in person, the delegation first went to the State Public Grievance Receipt Center and then to the Office of the District Grievance Redressal Officer in Patna.