On Monday, the Trump administration made a move that left thousands of migrants heartbroken. The CBP One app, a tool created under President Biden’s administration to help asylum-seekers apply for legal entry into the U.S., was abruptly terminated. This decision not only ended the app’s function but also canceled all upcoming appointments, leaving many migrants in despair.
The CBP One app was introduced to help manage the asylum process more efficiently and curb illegal crossings at the U.S.-Mexico border. By allowing migrants to schedule appointments to apply for asylum, the app became the primary legal way to enter the U.S. Since its launch in January 2023, it had seen remarkable usage, with nearly 280,000 people logging in daily. Over 936,500 appointments were scheduled through the app by the end of 2024, with 44,000 asylum-seekers processed in December alone.
After securing a second term in office, President Trump vowed to tighten border security, reduce the number of legal migrants, and expedite the deportation process. The shutdown of the CBP One app was a key part of his broader immigration policy, aimed at limiting the number of asylum-seekers entering the U.S. legally. CBP confirmed the cancellation Monday, announcing on their website that the app was no longer available for appointments, and all existing bookings were nullified. Migrants who had been relying on the app received notifications in multiple languages, informing them that their appointments were no longer valid.
The news struck a heavy blow for many. In Juárez, Mexico, a woman broke down in tears, leaning against a border fence as the realization of her canceled appointment set in. Julio Alberto Hernández, an El Salvadoran migrant waiting in Tijuana, had been just days away from his scheduled entry. “I was so happy because I was going to get to enter to support my children,” he said. “But now, we’re left sad because they erased it.”
Christian Martinez, from Honduras, echoed his frustration. “It feels like something just vanished,” he said. “The hope I had to enter legally is now gone, and it’s very difficult.”
For Melanie Mendoza, who had been waiting for over a year and a half for her appointment, the news was devastating. “Now they tell us, ‘No, your appointments are not valid,’” she said, tears streaming down her face.
The cancellation of the CBP One app created confusion at border crossings, with many migrants arriving at legal entry points only to be turned away. In Matamoros, Mexico, a group of migrants from Zacatecas was told by border officials that all appointments were now invalid, leaving them with no clear path forward. Denia Mendez, a Honduran asylum-seeker staying in Piedras Negras, Mexico, sat motionless as she read the email confirming the cancellation of her appointment. “They canceled my appointment,” she said, her voice breaking as tears filled her eyes.
While the CBP One app helped organize the asylum process, it was not without criticism. Technical issues and long waits for initial screenings frustrated many users. Despite these challenges, the Biden administration defended the app as a necessary tool for organizing asylum applications and reducing illegal crossings. Trump’s decision to shut it down reflects his ongoing push for stricter border controls, which has drawn mixed reactions. Some applaud the move as a step toward stronger immigration policies, while others argue it disregards the suffering of vulnerable people seeking refuge.
