Disney+ Hotstar down for PC, smart TV users in India
12 Feb 2025

Disney+ Hotstar, one of the top video streaming platforms in India, has been hit by a major service outage today.

The disruption started at around 12:35pm IST and has impacted web and smart TV users.

Subscribers from several cities including Delhi, Mumbai, Bengaluru, and Hyderabad have reported issues in accessing their accounts and streaming videos on the platform.

Users report error messages
Technical issues

During the outage, users have been seeing an error message reading, "Something went wrong, we are having trouble playing this video right now."

The platform also offered options for users to retry activating their account or seek assistance.

The technical glitch has triggered a flurry of complaints on social media platforms from annoyed subscribers.

Downdetector confirms widespread disruption
Outage verification

Renowned outage tracking website Downdetector has also confirmed the widespread disruption of Disney+ Hotstar.

The site has noted a significant surge in reports related to the video streaming service.

Over 98% of these reports relate specifically to video streaming issues on the platform. This further corroborates user complaints and highlights the extent of this service interruption.

Mobile users unaffected by the outage
Platform accessibility

While the outage has affected service for web and smart TV users, mobile access to Disney+ Hotstar seems to be unaffected.

This partial service disruption only adds another layer of complexity to the ongoing issue.

So far, there has been no official word from the company on what caused this widespread service interruption or when it would be resolved.