Indian Railways has introduced a revolutionary AI-powered service that allows passengers to book train tickets using voice commands. With the launch of AskDisha 2.0, travelers no longer need to type or wait in long queues. This advanced virtual assistant simplifies ticket booking, making it more convenient than ever.

AI-Powered Train Ticket Booking

Millions of people travel by train daily in India, and to enhance their experience, IRCTC has rolled out a new feature—AskDisha 2.0. This AI-driven chatbot enables passengers to book tickets effortlessly through voice commands. No more typing or navigating through multiple steps—just speak, and the chatbot will handle the booking process.

How to Book Train Tickets Using AskDisha

Follow these simple steps to book your train ticket using the AskDisha chatbot:

Step 1: Access AskDisha

• Visit the IRCTC website or open the IRCTC mobile app.

• Click on the AskDisha option.

• Alternatively, access AskDisha through IRCTC’s X account (formerly Twitter) or WhatsApp.

Step 2: Initiate the Booking

• Start the conversation by saying “Hello” or “Ticket Book”.

• The chatbot will recognize your request and ask for travel details.

Step 3: Provide Journey Details

• Mention the departure station and destination station.

• Specify the date of travel.

• Choose the preferred class (Sleeper, 3AC, 2AC, First Class, etc.).

Step 4: View Available Trains

• The chatbot will display a list of available trains.

• It will also provide details like train timings and seat availability.

• Select the train, class, and seat of your choice.

Step 5: Confirm and Make Payment

• The chatbot will verify your details.

• Choose a payment method from options like UPI, credit/debit card, or net banking.

• Complete the payment to confirm your booking.

Step 6: Receive Your E-Ticket

• Once the booking is successful, you will receive an e-ticket via email or SMS.

• This e-ticket must be presented to the Traveling Ticket Examiner (TTE) during the journey.

Cancel Your Ticket with AskDisha 2.0

If your travel plans change, you can easily cancel your ticket using AskDisha 2.0. The chatbot guides you through the cancellation process, ensuring a hassle-free experience.

With this AI-powered innovation, IRCTC is making train ticket booking simpler and more accessible. Say goodbye to typing and long queues—just speak and book your ticket with ease!