Exchange Offer: What is the truth behind the Exchange Offer available on e-commerce platforms? Do you really get any benefit?
Shikha Saxena March 13, 2025 07:15 PM

Exchange offers available on e-commerce platforms are attractive to everyone. Normally in these offers, sites promise to give some discount by exchanging old products with new products. However, sometimes customers can also benefit from exchange offers. But it is important to understand their truth. Here we will tell you how sites offering exchanges of 30 to 40 thousand rupees tempt customers.

There is a whole mess associated with Exchange Offers.

Whenever an exchange offer is given on any product. Many conditions are also added to it. Just look at the exchange offer available on smartphones. In this, if you want to buy a brand new phone. If you are giving an old phone for an exchange offer, then the terms of the platform are something like this. Like your old phone should be working. There should not be any kind of scratch or dent on it. Sometimes only smartphones of selected brands are accepted. If you do not read all these terms and conditions carefully, then it can cause you harm.

Two new phones in exchange too?

Most people in India change their phones only when there is some kind of defect in the phone. The look of the phone has deteriorated. The phone is facing a charging problem. In such a situation, if such a phone is given to get an exchange offer for a new phone, then it does not get any special value. Due to this, the customer gets disappointed. Sometimes the phone is not accepted because it is not within the terms.

Here, by showing an exchange offer of up to Rs 12,650, you are being given a value of only Rs 3,090. Because there is discirculation and more than 2 spots in the phone.

The benefit to those who buy expensive phones

Some people have the habit of changing phones again and again. For such people, a one-time exchange offer can prove to be beneficial. But the number of such people is very low. Mostly people using Apple devices can take advantage of this. But in many cases, the exchange value of an iPhone worth Rs 75,000 is offered to you only Rs 12,000. Which is quite disappointing.

Market price and value on e-commerce

The value of the old device is found out by the e-commerce platform, which is often very low. For example, if you have an old phone, then the value that the platform will give you can be much less than the market price.

Low discount

Sometimes there is only a slight difference between the discount available in the exchange offer and the price of the new product. In real, you do not get much discount. In such offers, the value is applied less than the amount shown on the screen.

The problem arises in the product return

If you have bought a new device by taking advantage of the exchange offer. But later you do not like it, then you may face problems in the return and refund process. Especially when you have submitted the old product under exchange. In such a situation, there may be a problem in return.

Need to pay attention.

Exchange offers available on e-commerce platforms can be beneficial. But before using them, one needs to understand and look at them carefully. It is important to read the terms and conditions of the platform carefully. Apart from this, know the market value of the old product in advance. This will help you decide whether you are being given a good discount or not.

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