Problems are coming in ticket booking, know solutions
News Update March 28, 2025 09:24 PM

Indian Railways Swarail Super App

भारतीय रेलवे का नया Swarail ऐप: टिकट बुकिंग में आ हैं समस्याएँ जानें जानें समाधान

Indian railway Recently his new Swarel super app Ticket booking facility has been launched through. This app offers passengers on the same platform, such as reserved and unreserved ticket booking, platform tickets, PNR status checking, and ordering food. However, since the launch of this app, passengers have faced some problems during ticket checking.

The Railways has issued an official notice keeping this situation in mind, in which the ticket checking staff has been instructed to properly examine the tickets booked by the Swarail app. In this article, we will discuss in detail the Swarail App, problems to it and the steps taken by the Railways.


Swarail App: Chief Information

Details Acquaintance
App name Swarel super app
Launch date 31 January 2025
Services Ticket booking, PNR status, food ordering, grievance redressal
Beta Testing Downloads 80,000+
crisis Recognition problems during ticket check
Railway notice issuing date 16 March 2025

What is Swarail App?

Swarail Super app developed by Indian Railways All-in-one platform Which provides various services to passengers. This app integrates services such as IRCTC Rail Connect and UTS Mobile App and provides a better experience to users.

The main features of the app:

  1. Ticket booking:
    Both reserved and unreserved tickets can be booked.
  2. PNR status check:
    Passengers can know the status of their travel.
  3. Food ordering:
    Facility to order food during train travel.
  4. Grievance redressal:
    Facility to file complaints through Rail Madad and receive solutions.

Problems to Swarail App

Although the Swarail app is proving convenient for passengers, some problems have come to light in its use:

  1. Problems in ticket checks:
    Many TTE (traveling ticket examiner) and TC (ticket checker) have been unable to recognize tickets booked from this app.
  2. Technical flaws:
    In some cases the QR code of the app is not being scanned.
  3. Passengers inconvenience:
    Despite the ticket being valid, passengers are facing unnecessary questions.
  4. Staff training shortage:
    Ticket checking staff has not yet received complete training in this new system.

Steps taken by railway

Indian Railways has taken the following steps to solve these problems:

  1. Issuing official notice:
    All zonal offices have been instructed to train their ticket checking staff to check tickets booked from the Swarail app.
  2. Suggestions for passengers:
    Railways have advised passengers to keep a screenshot of this notice in their phone and show TTE/TC when needed.
  3. Technical Reforms:
    Railways has activated CRIS (Center for Railway Information Systems) team to remove technical flaws in the app.
  4. Staff Training Program:
    Training sessions are being organized in all zonal offices so that the staff can get acquainted with the new system.

How to use Swarail App?

It is very easy to use the Swarail app. You can take advantage of this by following the following steps:

  1. Download Swarail app from Google Play Store or Apple App Store.
  2. Login with your current IRCTC or UTS account.
  3. Enter your trip date and destination.
  4. Choose your favorite train from available trains.
  5. Pay and download e-ticket.

problem solution

If you have problems with the Swarail app or any service to it, then you can take the following measures:

  1. Enter a complaint using Rail Madad service.
  2. Visit the support center at the nearest railway station.
  3. Call railway helpline number 139.

Important dates

Event date
Swarail app launch date 31 January 2025
Date of beta testing starts February 2025
Railway notice issuing date 16 March 2025

conclusion

The Swarail Super App is a revolutionary step for passengers by Indian Railways that makes their journey more convenient. Although some problems have come to light in the initial phase, the steps taken by the Railways will solve these problems soon. If you are using this app, make sure that you have all the necessary information available so that your journey can be completed without any obstruction.

Disclaimer: This article is written only for the purpose of providing information. Please confirm all the details before the trip with the concerned authorities or official announcements.

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