Loan Recovery Agent Complaint: Harassment by loan recovery agents is a serious problem that can affect a person's mental health. In such situations, it is important that the victim knows their rights and adopt legal remedies. Here we will discuss how to deal with loan recovery agents and file a complaint-

First of all, it is important to note that loan recovery agents are legally required to follow certain guidelines set by the Reserve Bank of India and the Indian Banks Association (IBA). These guidelines are to ensure that recovery agents do not use abusive language, physical force, or any other form of harassment to recover the loan. If a recovery agent violates these guidelines, they can be held accountable under the law.

Keep a record of all communications-
It is extremely important to keep a record of all communications with a recovery agent, including phone calls, text messages, and emails. This record will provide evidence if a complaint is to be filed against the agent. Make sure you note down the date, time, and content of all communications carefully, so that you can be prepared with the necessary information in the future.

Do not get into arguments-
Recovery agents may adopt aggressive tactics for loan recovery. It is important to stay calm and not get into any kind of argument with them. You can politely inform them that you will only discuss the matter with the bank officials and you will not tolerate any harassment.

Contact the bank-
If you are facing harassment by loan recovery agents, you can contact the bank and inform them about the situation. It is the responsibility of the bank to ensure that their recovery agents follow the guidelines laid down by RBI and IBA. The bank can take appropriate action against the recovery agent.

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