According to the most recent rankings from the CM Dashboard and Integrated Grievance Redressal System (IGRS) for April, Uttar Pradesh has seen a notable increase in the handling of public complaints. For prompt and efficient grievance settlement, the district of Shravasti has taken the top spot in the state, followed by Shahjahanpur in second and Amethi in third.

Chief Minister Yogi Adityanath’s directions, which placed a strong focus on prompt and high-quality complaint handling, have led to this development. According to the IGRS report, Shravasti received 131 out of 140 points, or a redressal percentage of 93.57 cent. Amethi came in second with a redressal rate of 90.71 cent, while Shahjahanpur scored 92.86 cent. With 85.71 cent, Ballia and Ambedkar Nagar tied for fourth place.

Hamirpur (6th), Mainpuri (7th), and Mau, Hathras, and Balrampur (sharing 8th place) are among the other districts that made it into the top 10. These districts have received recognition for giving prompt and high-quality complaint responses a priority.

Ajay Kumar Dwivedi, the district magistrate for Shravasti, credited a systematic grievance redressal process for the district’s steady performance. Every day at 10 a.m., public hearings are conducted, and any outstanding complaints are reviewed at 5 p.m. In order to guarantee high-quality resolution, instances with unfavourable comments are also evaluated at 9 p.m., he said.

Over the last several months, Shravasti has continuously ranked in the top five districts for addressing public complaints, establishing a standard for effective state government.