As part of this long-term engagement, TCS will modernize the main technology operation of the Atlantic by applying Cloud-Fund, AI-operated digital core that increases business agility, improves flexibility of systems and allows high scale of operations. TCS will implement a modern, AI-operated technology estate that will integrate airline technology assets and deploy an advanced technology command center. This virgin will serve as a nerve center to change the technology operation of Atlantic.
Co-developed virgin Atlantic’s technology command center with TCS will provide real-time operational insight to strengthen the decision making, streamline technology operations and strengthen the front line staff with up-to-date, relevant data. According to companies, it will help improve the experiences of the customer and crew, which will make efficient, smart and more durable trips possible and hyper-parsenized customer experience will be possible at every touchpoint of the airline trip.
Oli Buyers, the chief financial officer of the Virgin Atlantic, said, “As we look at this next stage of our digital change, technology will enable us to provide us with smart, simple and more memorable experience. TCS has been a partner for more than two decades and together we will continue to modernize our system, increase efficiency and deliver our customers to be the most preferred travel company to move by AI technology.” With intensive aviation expertise and relevant knowledge, TCS will use its owned solutions such as TCS CGNIX and TCS AI Wisdomnext to carry forward change, enable experience-focused services and increase service distribution.
The bouquet of TCS technology solutions will aid Virgin Atlantic in creating a flexible and durable digital core, which will help the airline to make constant innovation and permanently profitable by providing price in revenue, efficiency and customer experience metrics. The release states that these solutions will be distributed through a dedicated onsite team of TCS colleagues, which are equipped with intensive relevant knowledge of the Virgin Atlantic environment. Country Head of Tata Consultancy Services – UK and Ireland, Amit Kapoor said: “In TCS, we believe that it is a need to be constantly adaptable in today’s dynamic professional scenario. Our two -decade partnership with Virgin Atlantic is a proof of a shared approach.” He said that by combining intensive aviation expertise with advanced abilities in data, AI and engineering, TCS Virgin is helping the Atlantic to create intelligent, scalable digital ecosystem and redefine the future of the journey.
The TCS Virgin has been a change partner for the Atlantic, transporting over 5 million passengers worldwide in 2024 and adding over 30 destinations globally. As per the release, TCS’s industry knowledge will help Virgin Atlantic unlock new development opportunities and promote innovation in its entire business ecosystem.
