Traveling by train is considered a good and correct way. Thousands of people travel by train in India every day. During a long journey, if the toilet is dirty, there is dirt in the coach, AC or light is not working, then your journey in the train can be troublesome. However, now there is no need to panic for this, because the Railways provides many easy and quick solutions to deal with such problems. Now you just have to save an important number with you for problems like dirty toilet in the train.
Coach Mitra is a service of Indian Railways, which provides a platform to the passengers traveling in the train to lodge complaints related to the facilities available in the train. Coach cleaning through this service] Passengers do not need to contact different places for problems like toilet cleaning, linen, train lighting, AC and disinfection. Coach Mitra is a single window service through which you can complain about all these things. This facility is available in more than 2000 trains of India.
If you see the coach or toilet dirty during the train journey, then you can also send a simple message to complain about it. For this message, you have to send CLEAN
Along with cleaning the train simultaneously, Indian Railways also gives a separate code for the problem of every different coach. According to these codes, you can complain about problems like toilet by entering this code along with your PNR number. T – Toilet cleaning C – Coach cleaning W – Filling water in coach B – Dirty bedroll or sheet P – Pest control E – Light or AC malfunction R – Minor repairs
You can also complain directly about the dirt in the train toilet by calling. Indian Railways has also given numbers for this. You can complain by calling 139 or 138. You can call these numbers for immediate help related to cleaning. Railways claim that by making a call on these numbers, you will get help within 15 minutes.
On the other hand, if you want to complain online about the dirt in the toilet in the train, then the railway website www.cleanmycoach.com is considered the best way for this. By going here, you can complain about the service by entering your 10 digit PNR number and mobile number. Apart from this, if you want, you can also complain about the toilet through the Rail Madad mobile app of the Railway Ministry.