The India Post has taken another step toward digital transformation by launching the E-Passbook service for its customers. Until now, post office account holders could only track their transactions and balances through a physical passbook. With this new facility, users can now check their account balance and mini statement online from the comfort of their homes.
This digital feature will make it more convenient for millions of account holders who rely on post office schemes for savings and investment.
An E-Passbook is a digital version of the traditional passbook that provides instant access to account details online. Through this facility, customers can currently view balance and mini statements for select schemes such as:
Post Office Savings Account
Public Provident Fund (PPF)
Sukanya Samriddhi Account (SSA)
While the service currently offers limited features, India Post has confirmed that in the coming months, it will also provide full statement access for all schemes under the E-Passbook portal.
According to the official India Post website, here are the steps to access your balance or mini statement:
Visit the official link: https://posbseva.indiapost.gov.in/indiapost/signin
Enter your registered mobile number and the captcha code.
Submit the OTP received on your mobile for verification.
Click on the E-Passbook icon.
Enter your account number and registered mobile number again.
Complete the captcha and proceed.
Choose whether you want to check balance or mini statement.
Your requested details will instantly appear on the screen. If needed, the mini statement can also be downloaded for record-keeping.
India Post has also shared details of certain charges applicable to Post Office Savings Bank (POSB) accounts:
Duplicate passbook: ₹50
Statement of account or deposit receipt: ₹20 per case
Lost or damaged certificate replacement: ₹10
Nomination change or cancellation: Free of cost
Account transfer or pledge: ₹100
Cheque book: First 10 leaves free per year, then ₹2 per additional leaf
These charges remain minimal compared to commercial banks, keeping the post office services affordable for rural and urban customers alike.
The E-Passbook service is a big leap in digitization for India Post, which has traditionally operated with manual systems. For decades, customers had to rely on physical passbooks and regular branch visits to stay updated on their accounts.
With this service, post office customers will now enjoy bank-like digital convenience, reducing dependency on physical branches. This will particularly help senior citizens, working professionals, and rural account holders who face challenges in visiting post offices frequently.
The introduction of the E-Passbook by India Post is an important step toward modernizing postal banking services. It not only enhances customer convenience but also ensures that post office account holders are on par with bank customers in terms of digital facilities.
With features like instant balance checks, downloadable mini statements, and upcoming full-statement access, the service is expected to bring greater transparency and ease of access for millions of account holders across India.
As the post office continues to expand its digital footprint, the E-Passbook will play a vital role in shaping the future of postal savings and financial services in the country.
