E-commerce platform on the occasion of Diwali Amazon And the sale was starting on Flipkart. In this sale, customers can buy expensive products at low prices. That is, Amazon and Flipkart sales were offering huge discounts on expensive products as well. This not only saved the customers but also gave them an opportunity to purchase new products. Apart from this, festival offers were also launched on Zepto and Swiggy. But there were also some platforms where customers were cheated by charging hidden charges.
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Some platforms were showing huge discounts on products. But when the customer clicked to buy the respective product by adding it to their cart, the hidden fee was applied and charged more than the actual price of the product. This is called drip pricing scam. Many customers complained about this by sharing posts on their social media. Now the government has taken notice of this and has given a warning to the companies. If you are also a victim of such a scam, it is not appropriate to report it only on social media. You have to file a proper complaint against this scam. Now let’s know in detail how to file a complaint against this scam. (Photo Courtesy – Pinterest)
There are many online platforms that use dark patterns to cheat customers. First of all, a huge discount is offered on any product. But when customers order that product, they have to pay extra money. For example, suppose you see a smartwatch available for Rs 1,000 on an e-commerce platform after discounts and offers. But when customers add these smartwatches to their carts, their prices increase drastically. Because then the company applies hidden charges, which are not informed to the customer beforehand. This is called a drip pricing scam.
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Have you also fallen victim to a drip pricing scam or overpaid for a product? So you will also be able to file a complaint against it in a very easy way. In such situation National Consumer Helpline will help you. For this you have to first file a complaint against the product and platform by calling 1915 number. The National Consumer Helpline will then investigate the matter and assist you. This way, you can improve the online shopping and ordering experience for yourself and others.
