TCS stated that The Telegraph’s report claiming Marks & Spencer (M&S) did not renew its “$1-billion” contract with the company is “misleading.”
According to TCS, the article contains factual inaccuracies, including errors about the contract’s size and the continuation of TCS’s work for M&S.
TCS clarified that both companies confirmed the service desk contract went through a regular competitive RFP (request for proposal) process that began in January 2025.
M&S had already decided to work with other partners well before the cyber incident in April 2025, so the two events are “clearly un.”
As per TCS’ statement, “The report published by The Telegraph is misleading, with factual inaccuracies including the size of the contract and the continuity of TCS’ work for M&S. As both M&S and TCS have clarified, the service desk contract with M&S followed a regular competitive RFP (request for proposal) process initiated in Jan 2025, with M&S opting to proceed with other partners much prior to the cyber incident in April 2025. These matters are hence clearly un.”
The Telegraph’s report alleged that M&S suffered a £300 million loss from the cyberattack and ended its long-term contract with TCS for managing its technology helpdesk.
TCS emphasized that the service desk area makes up only a small portion of its overall business relationship with M&S.
The company called the claim about a $1 billion renewal “highly exaggerated and baseless.”
Later that day, The Telegraph removed the “$1-billion” contract figure from its article.
Recently, we reported that India’s largest IT services firm, Tata Consultancy Services (TCS), is under scrutiny after reports surfaced that the company asked 2,500 employees in Pune to resign, prompting a government probe into possible labour law violations.
The Nascent Information Technology Employees Senate (NITES) filed a complaint with the government, accusing TCS of violating the Industrial Disputes Act, 1947 by terminating employees without prior notification.
According to NITES president Harpreet Singh Saluja, the union has requested urgent government intervention to safeguard employee rights. Acting on the complaint, the Union Labour Ministry has directed the Maharashtra Labour Secretary to take necessary action.
