If you or a fellow passenger suddenly falls ill during a train journey, there's no need to panic. You can immediately request emergency assistance through Indian Railways' 24-hour helpline, 139.

Approximately 23 million people travel by train every day in India. This is why trains are one of the largest and most widely used modes of transportation in our country. However, traveling on Indian Railways can be challenging. Trains cover long routes, and there is often a lot of crowding, from the railway stations to the train coaches themselves. In such situations, passengers sometimes face emergencies.

Sometimes, we need emergency assistance while traveling by train. In such situations, many people panic, which only makes matters worse. However, if you have the correct information about railway rules and services, you can get help in these situations. For this, you should always keep some numbers noted down.

Railway Emergency Helpline Number 139

Indian Railways has issued a helpline number for the convenience of passengers traveling on its trains and to deal with any emergency problems. If any passenger needs any kind of medical assistance, they can call 139 without hesitation. This is a 24-hour helpline number. Now passengers don't need to remember many emergency numbers. By calling this number, you can select the service according to your needs.

How to Request Help Through IVRS?

If any passenger needs any kind of help, they can call the helpline number 139 and select the option according to their needs in the IVRS (Interactive Voice Response System).

Which Option to Choose for Medical Assistance?

If you need any kind of medical assistance, after calling the helpline number, select option number 1 in the IVRS, which is for medical assistance. Then follow the instructions given. Options for Train-Related Information

If you need any information related to trains, press 2. This will allow you to inquire about wheelchair accessibility, train timings, and PNR status.

Complaints Regarding Food and Catering

If you have any problems with the food or catering services on the train, press 3.

How to Register a General Complaint

To register any general complaint, press 4.

How to Check Complaint Status

If you have filed a complaint on the helpline number 139 and want to know the current status of your complaint, press 9.

Information to Provide After Connecting to the Control Room

Once your call is connected to the relevant control room, you can provide important information such as your seat number, coach number, and train number to receive immediate assistance.