Phrase you can use to catch AI phone scams out
Reach Daily Express April 14, 2026 07:41 PM

Brits are being urged to use a simple "Car Wash test" to expose increasingly sophisticated AI-powered scam calls that can mimic human voices and trick victims into handing over cash.

Experts warn that fraudsters are now deploying artificial intelligence on an "industrial scale" to generate convincing phone calls, texts and messages - with some even cloning real voices using just seconds of audio. Katrina Young, Digital Transformation Strategist at KYC Digital, said the threat has rapidly evolved beyond crude scams riddled with spelling mistakes.

She said: "AI-powered scams are no longer a fringe risk. The same technology that makes AI useful - voice synthesis, personalisation, real-time responsiveness - makes it an effective tool for fraud. The instinct most people follow is wrong.

"Asking 'are you AI?' does not work. A well-configured scam system will deny it. The better approach is a pattern interrupt: say something unexpected, pause mid-sentence, give a false name or detail. Legitimate systems handle disruption.

"Scam systems often don't. The rules are simple but not obvious. Never confirm personal data on an inbound call or message, even when the caller already appears to know it.

"That's the hook, not the proof. If something feels rehearsed or pressured, it probably is. Protective tools now exist that do the heavy lifting - software like Norton 360 can flag robo-calls, scan incoming messages, and identify phishing attempts before you engage."

Ben Foster, chief executive of Sheffield-based The SEO Works, told Newspage that one simple question can quickly trip up AI systems. He said: "Always have a second way to check who you are talking to.

"If you get a worrying call or text, hang up and use a trusted number or a different app to reach that person or company directly. Never feel pressured to act quickly, as that is exactly what the scammer wants you to do.

"To catch out a machine, you need to move away from a normal conversation. You could try the Car wash test that has been proven to trip up AI. Ask 'I want to wash my car. The car wash is 50 metres away. Should I walk or drive?'. Most AI recommend walking due to the environmental benefits, which would leave the car at home."

Colette Mason, author and AI consultant at London-based Clever Clogs AI, warned criminals are now harvesting voices to bypass security checks.

She said: "The real question is why banks still treat a voice as proof you said yes. National Trading Standards (NTS) exposed criminals using 'lifestyle survey' calls to harvest voice samples, then cloning those voices to authorise direct debits. Three seconds of audio is enough.

"The tools cost less than a streaming subscription. NTS blocked nearly 21 million scam calls in six months. 73% of UK adults were targeted last year, and an estimated 19 million lost money. Listen for awkward pauses, odd reactions to unexpected questions, robotic word stress on phishing calls. Agree a safe phrase with family.

"The problem is detection advice puts the burden on the person least equipped, often elderly, often alone, while financial systems still accept voice consent as authentication in a world where a voice proves nothing. If your voice can be faked in seconds, voice-based consent isn't consent anymore and financial institutions need to recognise this and swiftly adapt."

Rohit Parmar-Mistry, founder of Burton-on-Trent-based Pattrn Data, said AI has removed many of the tell-tale signs people once relied on to spot scams. He said: "AI scams are becoming dangerous because they remove the old friction points people relied on. You used to spot the bad grammar, the odd phrasing or the obvious copy and think twice. Now a scam text, email or voice note can sound polished, personal and completely plausible.

"The first thing to ask is simple: who are you, what organisation are you calling from, and what specific action do you want me to take right now? Then slow it down. Ask for a reference number, ask them to email from an official domain, or say you will call the company back through the number on its public website. Most scams fall apart when you take the timing away from the scammer.

"The bigger problem is volume. AI lets fraudsters personalise at scale, so the con feels more believable and lands more often. My advice is never trust urgency, never trust a voice just because it sounds human, and never approve money, passwords or codes without an independent check."

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