Reliance Jio has introduced “Jio Call Agent,” an AI feature embedded directly into phone calls without requiring any app download. Activated via “Hey Jio,” it can join calls, transcribe multi-speaker conversations, generate summaries and action items, and even execute tasks like booking cabs or tables. The feature will roll out later this year to over 500 million users.

Reliance Jio has unveiled a new AI feature that embeds an artificial intelligence (AI) agent directly into the phone call itself. There is no need for an app download, no separate number is required, and will be available across 22 Indian language, the company has announced.

Why Jio is betting on voice, not apps

The pitch behind the feature, called the Jio Call Agent, is built on a simple observation - while AI globally has largely lived inside standalone apps, the humble phone call has remained untouched by the AI wave. Despite being one of the most universal ways people communicate, AI hasnt penetrated phone calls yet. Jio says it carries 20 billion minutes of voice traffic every single day, making it one of the largest voice carriers in the world. That scale, the company argues, is exactly why AI belongs inside the call itself rather than in a separate app sitting outside it.

How it works?