Wi-Fi Compensation: According to the rules, if a fixed-line or Wi-Fi connection develops a technical fault and the company fails to resolve it within three days, the customer becomes entitled to compensation.

Wi-Fi Compensation: People often install Wi-Fi at home, but technical issues can cause outages lasting several days; despite this, the full fee is often charged, resulting in a loss for the user. However, if your home Wi-Fi remains down for days due to a technical fault, you will no longer have to bear the financial loss yourself. The Telecom Regulatory Authority of India (TRAI) has implemented new rules to improve service quality and strengthen consumer rights. Under these regulations, internet and telecom companies are required to compensate customers in the event of prolonged service disruptions.

Compensation for delays in fixing faults

According to the rules, if a fixed-line or Wi-Fi connection develops a technical fault and the company fails to resolve it within three days, the customer is entitled to compensation. In such cases, service providers must offer relief to the customer based on the duration of the outage. Postpaid customers will receive a discount on their charges, while the validity of prepaid connections will be extended. Essentially, the customer will be compensated for the period during which the service was unavailable.

Benefits for network outages exceeding 24 hours

According to TRAI’s standards for mobile and internet services, if the network or service in a district remains disrupted for more than 24 hours, the concerned company must compensate its customers. Under the rules, if the network remains down for more than 12 hours on a given day, it is counted as a full day of outage. Based on this, postpaid users will receive a discount on charges, and prepaid customers will get extended validity. The company is required to provide this benefit within one week of the network being restored.

Hefty Fines for Companies

Meanwhile, companies failing to adhere to quality-of-service standards will now face stricter action than before. TRAI has increased the penalty amounts for violating quality standards. Under the new rules, fines ranging from ₹1 lakh to ₹10 lakh (specifically ₹1 lakh, ₹2 lakh, ₹5 lakh, and ₹10 lakh) may be imposed for various types of violations. Additionally, there is a provision for a penalty of up to ₹1 lakh per standard for failing to meet quality benchmarks.

Network Coverage Must Be Displayed on Websites

To ensure consumers have access to accurate information, mobile service providers will be required to display 2G, 3G, 4G, and 5G network coverage maps on their websites. This will allow customers to determine the quality of service available in their specific areas. Furthermore, companies must make information regarding their quality-of-service performance public, enabling consumers to understand the actual state of the service.