From July 3, the country's well-known companies had increased the prices of their recharges. Due to which customers are facing huge losses and now from October 1, the government has implemented new rules for all telecom companies including Reliance Jio, Airtel and VI. The aim of which is to reduce call drops and unwanted calls to customers. Let's know the complete details about it

1. Better service quality

The Telecom Regulatory Authority of India (TRAI) has mandated service quality improvement after a decade of previous rules. These updates are designed to ensure a better experience for customers.

2. Penalty for service interruption

Telecom companies can be fined if there is a service interruption for more than 24 hours in any area.

3. Transparency in service availability

Telecom companies are required to publish details about the services they offer at specific locations on their websites, allowing customers to make informed choices.

4. Control over spam calls

Taking a significant step to tackle spam calls, TRAI has directed telecom companies to revise their service policies. Non-compliance could lead to fines for companies originating spam calls.