Wipro Limited, the Indian multinational technology giant founded by billionaire Azim Premji, has won a prestigious multi-million-dollar contract with Etihad Airways, the national airline of the United Arab Emirates (UAE). Although the company has not disclosed the financial specifics, the deal spans five years and aims to transform Etihad’s technology framework comprehensively.
Under the agreement, Wipro will lead a complete overhaul of Etihad’s IT infrastructure to modernize legacy systems and optimize costs. This initiative will improve operational efficiency across critical areas such as workplace technology, networks, infrastructure, and service management.
Wipro’s proprietary FullStride Cloud platform will deliver a custom cloud-based solution, providing real-time insights into resource utilization and enhancing the airline’s operational agility and scalability for its global operations.
The project also incorporates Generative Artificial Intelligence (GenAI) modules, which will bring intelligent automation to various facets of Etihad’s IT landscape. These capabilities include automating data centers, offering conversational AI support to end-users, and delivering intelligent device management. The GenAI tools will proactively identify and resolve potential disruptions, ensuring seamless operations and optimized performance.
As part of the collaboration, Etihad Airways will gain access to Wipro’s Innovation Lab in the UAE, a hub for advanced technology solutions that cater to the evolving needs of global businesses. Wipro’s extensive presence in the Middle East, supported by thousands of employees and a strong commitment to nurturing local talent, further underscores its capability to deliver top-notch services tailored to the region’s requirements.
This contract adds to Wipro’s growing reputation as a global leader in IT services, with a market capitalization of Rs 3.24 lakh crore. The Bengaluru-based company continues to strengthen its foothold in the Middle East, a region where it has been actively operating for over two decades.
