As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, cases of cheating have come to light at many places through IVR. Let us tell you today how fraud is happening through Fake IVR Calls.

What is an IVR system?

IVR is an automatic phone system that banks, telecom companies, and customer service helplines use. In this, you can choose your service by giving commands through the keypad or voice of your phone, such as “Press 1 for English” or “Press 2, press 3 to know the balance, and press 9 to talk to customer care. Scammers are now using this and when someone presses the key told by them, they empty his account.

How does a fake IVR scam happen?

Through IVR calls, scammers call someone and pretend to be from a bank, for example, a woman from Bengaluru received a call on January 20 in which the caller ID was showing "SBI". Her account was also in SBI Bank. On the call, she was told that Rs 2 lakh is being transferred from her account and if she wants to stop this transaction, she will have to press some buttons. The woman followed the instructions and as soon as the call ended, she got a message that money had been deducted from her account.

How is fraud happening

We tell you about some ways of how scammers cheat through IVR so that you can be careful Caller ID spoofing - The number from which the scammers call looks like the real number of a bank or government agency. Voice cloning - And the sound of their call sounds like the real IVR. Creating fear - Apart from this, they scare through calls and say that the account will be blocked in 2 hours or a wrong transaction has been done.

How to identify fake IVR

Now the question is how to identify whether the IVR call you are getting is fake or real. We will tell you about this. When a caller asks for OTP or CVV, then understand that it is fake, because the bank employees will never ask you for CVV over the phone. Apart from this, if the other person is pressuring you to take a decision very quickly, then that too can be a fake call.

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