You must have often heard that after opening the packet received in online delivery, people found soap or stone instead of the ordered goods. Such scams are mostly recorded in small electronic gadgets like phones, chargers, or power banks. We would wish that this never happened to you, but this scam happened today with a team member of Amar Ujala itself. A team member had recently ordered some gadgets from the online shopping platform Amazon, after delivery, on opening the packet, he found a soap worth Rs 10. Let us tell you about the whole incident in detail...

Soap found inside the packet instead of goods
Let us tell you that many customers who order goods online often complain about such scams. Our partner had ordered a power bank and an earphone of the Boat company from Amazon. The order was placed on March 26, which was to be delivered two days later i.e. on March 28. However, when the order was received, he had no idea that this scam would happen to him too. The carton packet received in the delivery was completely sealed and there were no signs of opening or damaging it anywhere. Let us tell you that the price of this power bank was Rs 1799.

However, when the packet was opened, other colleagues were also stunned to find soap instead of the power bank. We complained about this to Amazon's customer service without delay. According to the details given in the product, the company can replace the power bank till April 4, 2025. However, the company does not have a return or refund policy on this product. According to the product details, the seller of this product is listed under the name of COCOBLU Retail Limited, which is a Ludhiana, Punjab-based company.

Since this product was purchased through cash on delivery, the company says that it will take further action after the payment is settled. The company said that most payments are settled within 72 hours, but it is expected that it will happen before that, after which the company will take further action.

The inside packet was open
When we investigated the product packet in-depth, we found that the power bank packet was opened. The dirt on the sealing tape itself was telling that the power bank was stolen by opening the packet. Not only this, we also found the seal of the earphone packet open. That is, both the products found in the packet were tampered with.

What is Amazon's policy on these incidents?

Online shopping companies also make some policies to protect customers from fraud. If we look at Amazon's policy, the company says that if the customer finds the delivery packet damaged or open, then the customer can refuse to take it. However, the problem in this is that in such scams, the outside packet is completely sealed, but when the customer opens the packet after receiving it, he finds the inside packet open. Although the company refunds the money if the customer is scammed in this way, but this deeply shakes the customer's trust on the platform.

Frauds will be caught through open box inspection

Let us tell you that nowadays many companies selling goods online provide the facility of open box inspection. In this facility, the delivery agent opens the packet of the goods in front of the customer and checks whether it is fine or not. Its purpose is to ensure that the customer gets the goods in its original condition and he does not get any broken or damaged goods delivered. If the customer gets the goods in bad condition or is different from the things ordered, then he can refuse to accept the delivery.

Talking about Amazon, the company provides the facility of open box inspection on some selected pin codes on products like television, microwave oven, washing machine, dishwasher, refrigerator products, smartphone, laptop, camera, smartwatch, headphones, Bluetooth headset. According to the company, the eligibility for open box inspection is written in the detail list of selected products.

Disclaimer: This content has been sourced and edited from Amar Ujala. While we have made modifications for clarity and presentation, the original content belongs to its respective authors and website. We do not claim ownership of the content.