The RBI has updated its frequently asked questions (FAQ) (April 01, 2025) for payment of pension to government pensioners, which gives 8 points on payment of pension to government pensioners.

RBI has issued instructions to allow banks to obey some procedures and allow them to remove pension, which are given below:

Pension by old/sick/disabled/disabled pensioners

(i) To take care of problems/difficulties faced by sick and disabled pensioners in removing pension/family pension from banks, agency banks can classify such pensioners as follows:

(A) Pensioner who is very ill in signing check/is unable to appear physically in the bank.

(B) Pensioner who is unable to appear physically in the bank, but cannot even put his thumb on the check/withdrawal form due to some physical defects/disability.

(ii) With the aim of enabling such old/sick/disabled pensioners to operate their accounts, banks can follow the following procedure:

(A) Wherever the older/sick pensioner's thumb or toe is obtained, it should be identified by two known independent witnesses of the bank, one of which should be a responsible bank officer.

(B) Where the pensioner cannot even place his thumb/toe mark and cannot be physically present in the bank, a mark can be obtained on the check/clearance form, which should be identified by two independent witnesses, one of which should be a responsible bank officer.

The RBI said that the responsible bank officials should be from the same bank, preferably from the same branch where the pensioner has a pension account.

The RBI said that the agency banks have been asked to display the instructions issued in this regard on the notice board in their branches so that sick and disabled pensioners can take full advantage of these facilities.